Refund Policy
Refund Policy
Order received during “Sale Offers” and “Deal of the Day” are not refundable.
How do I cancel an order on arscornutrition.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by email us on our customer care email in working hours.
Orders received during “SALE OFFERS” & “DEAL OF THE DAY” are not cancellable or replaceable. No changes can be made to orders received during “Sale Offers” & “Deal of the Day”.For outright cancellations by you:
– If you cancel your order before your product has been shipped, we will refund the amount after deducting the payment gateway processing charges of 20% of invoice value. Cancellation is not possible after the parcel has been dispatched already.
If the cancellation is after your product has been shipped:
– If you have received the product, it will be eligible for replacement, only in cases where the product is still not opened and is intact in its original packing. Order return request will only be accepted within first 5 days from receiving of the parcel. After that, product is not eligible for return.You will have to send the parcel back to us by any courier on your own expenses (we do not arrange reverse pickup) with proper packing so that it reaches our warehouse safely. Once parcel is received back, it will be inspected whether it is used or not and if it is not used, we will refund your payment after deducting 20% of invoice value as payment gateway charges ,fulfilment, packing charges and original courier charges which have been spent in sending the parcel to you.Refunds will be made in the same form that the payment is received within 4-5 working days from the date of cancellation of order.
Incase your payment is deducted from your bank account/card and your order status is “Failed”, kindly email us at info@arscornutrition.com with Transaction ID (which you will get by sms incase of a successful payment) and we will resolve the issue as soon as possible.
Return Policy
It rarely happens that a parcel may reach you with some kind of minor product spillage inside the parcel, which happens due to rough courier service on certain pincodes. Kindly check the overall condition of the sent parcel to see if it is damaged from outside or if the wrapped tape/security pouch on sent parcel seems tampered anywhere or if there is any leakage of powder from within the parcel.
If you think you have received the product/parcel in bad condition or if the packaging is tampered with or damaged before delivery, please REFUSE to accept the package.
Return the package to the delivery person. Also, please email us at info@arscornutrition.com mentioning your Order ID. Once we receive the rejected parcel back at our warehouse, we will ensure that a brand new parcel is sent again.If a damaged parcel/product is accepted, Arscor Nutrition will not be able to help out the customers unfortunately since courier companies are not under our control and they entertain any complaints ONLY IF the parcel was refused on basis of visible outer damage. Customers can mention on the signature sheet of the delivery person stating that that parcel which came to get delivered was not in good condition, therefore they refused to accept the delivery.Thus, its highly recommended to check the condition of parcel before accepting the delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@arscornutrition.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product,send us an email at info@arscornutrition.com . We will let you know the return address and instructions on how to return your item.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
